Reference

Terms That Govern Your chotutaj Account

These terms set out the agreement between you and chotutaj when you open an account and use our platform — covering everything from how your account is created…

Account Eligibility by Local LawUPI, Paytm, PhonePe Transactions CoveredDispute Resolution IncludedAccount Closure RightsAmendments Notified in Advance
chotutaj Terms That Govern Your chotutaj Account
REACH OUR TERMS TEAM

How to Contact Us About These Terms

If any clause is unclear or you need to raise a concern about how these terms apply to your account, our support team is available around the clock.

Live Chat Open the chat widget from any page while logged in. Our agents can walk you through specific clauses, explain account restrictions, or escalate a terms dispute to our compliance desk without delay.
Email Support Send your query to our support address found in the help centre. Include your account ID and the clause you are asking about so our team can respond with a precise, documented answer within 24 hours.
Help Centre Our help centre hosts the current version of these terms, a change log of recent amendments, and plain-language summaries of the sections that account holders ask about most frequently.
HOW WE HANDLE YOUR ACCOUNT

Data, Security and Your Rights Under These Terms

chotutaj takes the obligations in these terms seriously — here is a plain account of how we handle the areas that matter most to you as an account holder.

Data Handling

We collect only the account and transaction data needed to operate your account securely. Your personal details are not sold to third parties. You can request a copy of the data we hold by contacting support with your account ID.

Cookie Policy

Our platform uses cookies to keep your session active, remember your preferences, and measure how pages are used. You can adjust cookie settings from the consent banner; disabling certain cookies may affect how the platform functions for you.

Account Security

Accounts are protected by password hashing and optional two-factor authentication. If you believe your credentials have been compromised, use the account-lock feature on the login page immediately and contact support to initiate a security review.

Data Retention

We retain your account and transaction records for the period required under applicable financial regulations. After your account is closed, anonymised transaction data may be kept for compliance purposes for up to seven years.

Requesting Changes

You have the right to request correction of inaccurate personal data we hold. Submit a correction request through the help centre or via email; we aim to action verified correction requests within 14 working days.

Dispute Resolution

Disputes about these terms are resolved through our internal complaints process first. If you are not satisfied with the outcome, the terms specify the governing law and jurisdiction applicable to your account based on your region.

Common Questions About chotutaj Terms and Conditions

These are the questions our account holders ask most often about how the terms work, what rights you have, and how to act on them.

Yes. Every deposit and withdrawal transaction — whether processed through UPI, Paytm, PhonePe, or any other accepted method — is governed by these terms. The payment-specific conditions are detailed in the transaction section of the full terms document.

We will not make material changes without advance notice. When we update the terms, we notify you by email and via an in-platform banner before the changes take effect. Minor clarifications that do not affect your rights may be made without prior notice.

Contact our support team via live chat or email and include your registered account ID. We will verify your identity and provide a data summary within the timeframe required by applicable law, typically within 30 days of your request.

Anonymised transaction records are retained for up to seven years to meet financial compliance requirements. Your personally identifiable data is deleted or anonymised once the mandatory retention period ends, in line with our data-handling commitments.

Open a dispute through our internal complaints process — start by contacting support via live chat or email and referencing the specific clause you believe was misapplied. Our compliance team will review the case and respond in writing within 5 working days.

Access to the platform and the enforceability of certain clauses depend on local law in your state or territory. Where a term conflicts with applicable local regulation, the local regulation takes precedence for account holders in that jurisdiction.

You may request account closure at any time through the support team. Any remaining balance eligible for withdrawal will be processed before closure. The terms outline any conditions — such as pending transaction holds — that may affect the timeline of your closure request.